Welcome to our “Frequently Asked Questions” section. In this section we hope to provide answers to most of the questions you may have. The content of this page will be updated regularly to reflect any changes made to the systems, infrastructure or processes which would affect our current students.

1. How do I get help?  IMPORTANT: This process is being reworked, at this time all requests for assistance should go through your professor. Due to the dynamic nature of our infrastructure, the School of Engineering does NOT maintain a traditional help desk. As future engineers and computer scientists, there is an expectation that you are actively working to develop both the critical thinking and problem-solving skills that will be crucial in your future careers. This includes doing research, such as reading websites, watching videos, reading your textbooks, and consulting other reference materials. If you are unable to find a solution to your problem, you should ask your professors for assistance. Remember, they are here to help you learn and will answer questions. If your professor determines that the nature of your issue requires further assistance, such as an issue with a computer, server, software, your account, or any of the miscellaneous equipment in the School of Engineering; you might be directed to send an email to support@engr.ship.edu or stop by MCT152 and request assistance from the School of Engineering’s Systems Manager. (It is recommended that you read through the rest of the FAQ before sending an email or stopping by, otherwise you might end up getting a rather sarcastic answer or no answer at all.)

2. How do I reset / change the password for my AD account? If you already know your password and want to simply change it to something else, log into any lab machine under Linux, or SSH into either Sloop or Clipper, and type one of the following commands `adpasswd’ or `passwd’. You will be prompted for your current password, followed by two requests for a new password. If your current password is entered incorrectly or your entries for a new password don’t match, you will receive an appropriate error message. You will also encounter an issue if your new password does not meet complexity guidelines. All passwords must be twelve or more characters and include at at least three of the four: upper case letter, lower case letter, number, special characters.  If you are simply returned to the prompt, your password was successfully changed.

If you are using Windows, you can use Microsoft’s built-in mechanism for changing passwords. Log into a machine and press the Ctrl-Alt-Delete key combination. Then you need to select “Change a Password” from the menu. Just like with Linux, you will be prompted for your current password, followed by two requests for a new password. It will provide feedback informing you whether or not the password was successfully updated.


If you are unable to remember your password or were just issued your School of Engineering AD account, you can initiate a password reset by following the steps found @ https://web.engr.ship.edu/for-students/password-reset-request/. This is the updated password reset system which will require you to access to your standard SHIP.EDU email account. If you are unable to access your SHIP.EDU account, please contact helpdesk@ship.edu.


3. How do I reset / change the password for my GMail account? Starting the fall of 2020, all new School of Engineering GMail accounts will be configured to use the student’s SHIP.EDU email address as their recovery account. To use this method to change your password, please follow these steps:

  1. Head to the Gmail sign-in page, enter your email address and click Next
  2. Click the “Forgot Password” link.
  3. Enter your SHIP.EDU email as your recovery method.
  4. Click Send to have a verification code sent to your SHIP.EDU email
  5. Enter the Code you were sent and follow the instructions to create a new password

If your account has no recovery email configured, you should email support with a request to have one added and you will be notified once it has been completed. We will only configure your SHIP.EDU account as a recovery address, any other address request will be ignored.

4. Can I access my School of Engineering files from non-ENGR computers? Our file server is available from any of the computer labs on campus. You can also use a number of different tools to access your files remotely over SSH or by connecting to the VPN. Follow these directions for accessing your files.

5. My account no longer allows me to log into the lab machines or servers, what should I do? Due to licensing restrictions, we are only allowed to provide access to students actively enrolled in one of our programs. If you changed your major or had been taking a general education class, odds are your account was disabled because you are no longer considered actively enrolled in a School of Engineering program.

If it is the middle of a semester, there are a few possibilities. The most common is that, following industry standard security practices, your access has been temporarily disabled due to multiple failed login attempts. In most cases, your access will be automatically restored within four hours. The other possibility is that your account was disabled because you were found violating the School of Engineering’s computer usage policy or using a School of Engineering resource in an inappropriate, unprofessional or illegal manner. If this is the case, you will notified via your ENGR Gmail account. You will be directed to make an appointment with either your professor, your department chair, or the School of Engineering’s Systems Manager to discuss why your access was revoked and what steps, if any, need to taken to have your access reinstated.

6. I have received an email reminding me to log out of lab machines. What is the proper way to log out of the lab computers?

When using windows, please use one of the following methods to log out of the lab machines:
For Windows, please use one of the following methods to log out of the lab machines:

  • Click on the user icon located on the start menu and the select “Sign out”
  • Click on the desktop and press Alt-F4 to open the Windows shutdown dialog box and select “Sign out”. If you are in an application window, this key combination will simply close the running application.
  • Open the Windows quick access menu by pressing Windows-X, move the cursor over “Shut down or sign out” and select “Sign out” from the submenu.
  • Pressing CTL-ALT-DEL opens a system menu and then select “Sign out”

For Linux, a few things to note:

  • Locking the screen does not log you out, DO NOT USE CTL-L or CTL-ALT-DEL as they simply lock the screen. If you have locked the screen, you need to enter your credentials again in order to properly log out.
  • Like with Windows there are a few ways to log out, I find that the fastest is using the ATL-F4 key combination which brings up the LOGOUT/RESTART/SHUTDOWN dialog box. You can also access this by:
    • clicking on the logout button icon located in the bottom right corner of the XFCE start menu
    • right clicking on the desktop, placing the cursor over applications which opens the submenu and selecting logout (the final option)
    • typing xfce-session-logout in a terminal window

7. I was told to use my Gmail account for something, how do I access it? As of the Fall of 2020, we no longer generate and distribute account credentials for new students. When you received your welcome email from support, it included directions for creating the initial passwords for the account you will need to access our lab machines and your School of Engineering GSuite Apps for Education account. In the event you have lost the email, we have included the directions below. All new accounts are configuring to use the student’s SHIP.EDU email account as the recovery email option. To reset the password for your Gmail account, follow these steps:

  1. Head to the Gmail sign-in page, enter your email address and click Next
  2. Click the “Forgot Password” link.
  3. Click the “Try another way” link.
  4. Click Send to have a verification code sent to your SHIP.EDU email
  5. Enter the Code you were sent and follow the instructions to create a new password

If your account has no recovery email configured, you should email support with a request to have one added and you will be notified once it has been completed. We will only configure your SHIP.EDU account as a recovery address, any other address request will be ignored.

8. My professor says I am supposed to use Sloop/Clipper for my coursework, how do I do that? To access the departmental shared servers named Sloop & Clipper, or any of the specialty servers used for specific classes, you will need to use SSH, (Secure SHell.) If you are unfamiliar with this utility, the basic syntax is ‘ssh username@servername’. A few examples are: 

ssh userid@sloop.engr.ship.edu or ssh userid@clipper.engr.ship.edu  or ssh webprog99@webprog.engr.ship.edu

PLEASE NOTE: At this moment, the old cs.ship.edu domain name is still supported, but future infrastructure changes might not be implemented under cs.ship.edu.

YOU WILL NEED TO USE THE SAME CREDENTIALS USED TO ACCESS SCHOOL OF ENGINEERING LAB COMPUTERS! 

If you are trying to access the servers from a Windows machine, we recommend using MobaXterm, which is available from either the website’s pre-configured software page. or the website’s essential software page.  For more detailed instructions and a full explanation of all the options, I am going to take this moment to introduce you to a term you will hear often in the industry when asking a relatively simple question. RTFM! In this case, the manual is easily accessed from any of our Linux machines or from inside a MobaXterm session by typing ‘man ssh’.

 *** Multiple failed login attempt will result in an IP ban. If you have triggered a ban, you can either log into the alternate server (Sloop/Clipper) or initiate a VPN connection – IP bans resulting from multiple failed login attempts will not be manually reset.

9. Under Linux, I can’t find Eclipse, what should I do? You can simply open a terminal window and execute the application by typing eclipse at the prompt as a symbolic link for Eclipse has been added to /usr/bin. If you are on a machine without the symlink, typically a system you are in the process of setting up, either type the entire path to the executable, such as /opt/Eclipse_Engr_L64/eclipse, or simply go to the directory for the application and type ./eclipse. This works with any application you are trying to launch from a terminal window. If you are not sure where the executable is, you can use either the find or locate command.

10. I want to print my file, how can I do that with no printers installed on the CS&E computers? Students are able to send documents to the various campus printers using THIS web-based utility. You can find the directions for this utility HERE.

11. How do I get additional software added to the machines and/or departmental servers? To get software added to either the standard configuration or one of the servers, please complete the School of Engineering Resource Request Questionnaire.

Be prepared to answer the following questions:

  • What is the name of the software package you want installed?
  • What is the software package used for?
  • How many students would benefit from this software being available?
  • Which lab/server would you like the software installed in?
  • What is the time-frame in which you need the software installed?

Once the questionnaire has been processed, the software will be installed in a test location to see whether there are any conflicts with existing software. As long as there are no issues, you will be contacted when and where the software will be deployed. You will also be notified if it is decided not to install the software and the reason why.

12. What is the procedure I need to follow if I find that I need weekend or off-hours access to one of the computer labs? Students with a legitimate need are able to request access privileges to nearly any of our lab spaces. A new process has been put in place for the 2020-21 academic year. Please use the questionnaire available on the Lab Access Request page to request access to the computer and engineering labs. Due to social distancing and contact tracing requirements, access to our labs are only available by request and during specific times. You will need to submit a separate request each time you need to access the lab. Please make sure to answer all questions accurately.

The access request should be completed prior to accessing the lab to comply with our COVID-19 usage policies.

Emergency access when a student has failed to follow the previously stated guidelines can be requesting in the same fashion, but is rarely granted. In addition, any student found accessing the labs without permission or admitting other students who were not granted access will have their privileges suspended for the remainder of the semester. Not only is this a liability issue, but it would also violate the agreement we have with public safety which could jeopardize this privilege for all students.

UPDATEFor students who need repeat access for a specific class, the doors to certain School of Engineering labs are now equipped with keypad entry locks. If your professor feels you need access, they will provide you with the appropriate door code for the specific computer lab and will send your name to support for further processing. You will then be contacted by support with a request for the full ID number printed on your student ID so it can be added into the card swipe system for door 35-3, the door at the top of the stairs near the SoE office. You will receive notification once your ID has been activated and it will remain activated for the duration of the semester.  This method of access will not be available during the 2020-21 academic year.

13. My browser will not connect to the Internet. What can I do? You can contact support or you can quickly fix this yourself. (99.9% of the time.) This issue is typically caused by failing to log out of a machine properly. Modern browsers use session locking technologies to protect your private information. If you had your browser open and logout of the machine without closing it first, there is a risk that the session locks were not removed which will cause issues the next time you try and use the browser. If you have no bookmarks or pre-configured session formats you want to save, the fastest way to resolve the issue is to purge your browser profile. These simple steps will take care of it for you:

  • Close Firefox if it is running.
  • Left click on the desktop and select “Open Terminal Here
  • Type cd and press the enter key to change your current directory to the root level of your home directory
  • Type rf -rf .mozilla and press enter.
  • Relaunch Firefox and verify your Internet access. Make sure to properly close applications and logoff the computers.

14. I want to archive my files from the department server to my GSuite Google Drive:

  1. Log into Sloop, Clipper or any of the lab machines under Linux. If using a server, make sure to have X11 forwarding enabled.
  2. Create the directory to be used as the mount point for your Google Drive outside of your home directory. There is already a folder created called /Google specifically for this purpose. For example: mkdir /Google/userid
  3. Create the OAuth tokens by running the following command: google-drive-ocamlfuse
  4. When the browser window appears, login using your Google Drive credentials and select ALLOW when asked. If done correctly, your browser will display the message: “The application was successfully granted access. Please wait for the client to retrieve the authorization tokens.”
  5. Give it a minute and then close the browser window. Once the browser window is closed you should see the message “Access token retrieved correctly” in your terminal window. These tokens will be stored in a hidden folder in your home directory which will restrict access to your user account only. Any mounts created using the tokens will not be visible to users who do not have access to the tokens.
  6. Once your tokens have been generated, you can issue the command to mount your Google Drive to the folder you created in step 2: google-drive-ocamlfuse /Google/userid
  7. Now use your favorite archive or file copy tool to move the files you want to keep from your home directory to your mapped Google drive. For example you can create a tar archive of your Documents folder by using the following command while in your home directory: tar cvfz /Google/userid/DocumentArchive_12.15.2017.tgz Documents
  8. Once finished, use the following command to unmount your Google drive: fusermount -u /Google/userid

15. I need to reserve/sign out departmental resources for class or a special project. How do I do this? To request resources for special projects or coursework, please complete the School of Engineering Resource Request Questionnaire.

Be prepared to provide the following information:

  • A detailed description of what resources you need. This should include number of computers, special configurations, additional software, etc…
  • A summary of what your project is
  • A schedule of when different things would be needed.
  • a detailed list of your minimum hardware requirements and include all equipment needed. (For example: asking for just a computer would not include keyboard, mouse, speakers, monitor, etc….)
  • what operating system needs to be installed and configured (if applicable)
  • what software needs to be configured (if applicable)
  • when the equipment needs to be ready
  • and how long will the equipment be needed (if applicable)
  • Anything else you think would be crucial information relevant to your request.
  • Some request may require faculty approval.

If there are special configuration requirements which would require your input, you will need to be available. In the event that minimum hardware requirements can not be met, you will be notified of what is available and you will need to determine if it will meet your requirements. If signing out equipment, once the equipment is ready, you will need to complete an asset sign out form and agree to take responsibility for the equipment. The equipment then needs to be returned by the date given on the sign out form.

16. What kind of computer do I need as a student in one of the School of Engineering Programs? The short answer is none as the necessary resources and technologies are already in place to support your academic endeavors. With the shared servers and workstations located in the department, the general use labs and computers located in the library, and the 24 hour computer labs located in MCT, the infrastructure exists to allow you to succeed. While these resources do exist, most of our students find it more convenient to have a machine they have complete control of. In addition, a personal machine allows them the freedom to experiment with technologies not already supported on the University’s infrastructure.

PLEASE NOTE: the software packages used in the following programs are not supported by Chromebooks or  computers running either MacOS or Linux. These programs REQUIRE a Microsoft Windows operating system: Computer Engineering, Electrical Engineering, Mechanical Engineering, Civil Engineering.

For additional information, please refer to our page: Computer Recommendations.

17. I am having scaling issues with some of the programs we use under Windows on my QHD+ equipped laptop. Is there a fix? Yes there is, but you need to feel comfortable modifying your system registry. If you don’t, you can contact support and they can help you with this. What you need to do is follow these steps:

      1. Open the registry using regedit.
      2. Navigate to the following location: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
      3. Create a New 32Bit DWORD Key with the label PreferExternalManifest
      4. Set the Value data to 1 with a Decimal Base
      5. Close regedit
      6. The remaining steps need to be preformed for each application which is having scaling issues.
      7. Download the Sample.exe.MANIFEST
      8. Put a copy of this file in the same directory as your application and rename it to match the executables name. For example, to use one with eclipse.exe, create a copy named eclipse.exe.MANIFEST and place it in the folder with the Eclipse executable
      9. Please note, some of the programs we use may require you to place the manifest file elsewhere. For example to fix the MARS Mips emulator, you need to put the manifest file in your java jre directory for the javaw.exe application

18. Your question here? Have a question which you think others would benefit from knowing the answer? Email support with subject FAQ.